Guest information
Frequently Asked Questions
Practical information about your stay, GST invoices, payments and reservations.
Find answers to common questions about your stay and services. For personal assistance, please contact our team.
Hotel stay and services
Is breakfast included?
A buffet breakfast is included with our rooms.
Is parking available?
On-site parking is available for hotel guests.
Is Wi-Fi available?
Complimentary Wi-Fi is available throughout the hotel.
Are the rooms non-smoking?
Yes. Guest rooms are non-smoking. Smoking is permitted only in designated areas, where available.
Does the hotel have a restaurant?
Yes. The hotel restaurant serves Indian, Chinese and Continental dishes.
Are laundry and housekeeping available?
Daily housekeeping and laundry service are available. Please contact the Front Office for service details and charges.
What room types are available?
We offer Classic, Executive, Superior and Suite rooms. Room details and included amenities are listed on our Rooms page.
How far is the hotel from the railway station and airport?
The hotel is within walking distance of Surat Railway Station and about 30 minutes by road from Surat Airport, depending on traffic.
What are the check-in and check-out times?
Standard check-in is from 12:00 PM and check-out is by 11:00 AM. Early check-in or late check-out depends on availability and may involve an additional charge.
How do I ask about a cancellation?
Cancellation and no-show terms depend on the rate and booking channel. Please check your confirmation or contact our team.
Can I book for a company or group?
Yes. Contact our team on +91 93755 38002 for corporate rates and group bookings.
Are there offers for direct bookings?
Current rates and offers are shown in the booking engine. If a weekend offer is available, its dates, code and conditions will be displayed there.
GST and invoices
What GST applies to hotel accommodation up to ₹7,500 per unit per day?
The applicable concessional rate is 5% without input tax credit on the supplier's inputs. The accommodation service is classified under SAC 996311. The rate shown on your invoice is determined under the GST rules in force for your booking.
What does the ₹7,500 threshold mean?
The threshold is assessed per accommodation unit per day using the value of supply under applicable GST rules. Your tax invoice shows the taxable value and applicable taxes for your stay.
Can I claim input tax credit on the invoice?
The 5% accommodation category is prescribed without input tax credit on the supplier's inputs. Whether a business customer can claim credit on its purchase depends on its GST registration and eligibility under applicable rules. Please confirm your circumstances with your tax adviser.
What is the place of supply and which taxes will appear?
For hotel accommodation, the place of supply is where the hotel is located. Our hotel is in Gujarat. The applicable tax components are shown on the invoice according to the supplying GST registration and GST law.
What details appear on a GST invoice?
The invoice includes the hotel and service details, SAC where applicable, taxable value, applicable tax rates and amounts, and the place of supply where required. A customer's company name and GSTIN can be included when valid details are provided before invoicing.
Are food, laundry or extra-bed charges included in the accommodation GST?
No. Restaurant, laundry and other separately supplied services are charged and taxed separately at their applicable rates. The accommodation rate applies to the accommodation component.
Can I request a business invoice with my company GSTIN?
Yes. Provide the legal company name and valid GSTIN while booking or before the invoice is prepared. The tax treatment will follow the applicable GST rules.
Why is the 5% accommodation rate described as without ITC?
It is a concessional rate category prescribed without input tax credit on the supplier's inputs. This allows the hotel to offer accommodation under that rate category.
Payments and settlement
When is a payment treated as settled?
A payment or final settlement is treated as complete after the funds are credited to and confirmed in the hotel's official bank account. A UTR or transaction screenshot is used for verification only.
When will I receive a final receipt or NOC?
The final settlement receipt and any applicable NOC are issued after the bank credit has been confirmed. Please allow time for the transfer to reach the hotel's account before check-out.
Who can help with settlement or invoice questions?
Please contact the Front Office Accounts Team on +91 93755 38002.